CRTSystem project page
The Customer Request Tracking System helps a customer service representative(CSR) to handle customers online requests by getting Email notifications as soon as the customer submittes or updates his online submission form. The customer also gets an Email notification when a CSR responds to the customer's online submission form.
The Customer Request Tracking System (CRTS) came to be where it is now after a friend had requested me to build him a tool where he can keep track all of his customers requests and responses in one central location. He had touble keeping track of all the replied to emails. He wanted something similar to the Outlook email "Reply To" format, where he and the customer kept on replying to each other on the same subject. Keeping this in mind I had to design this "Reply To" format but some additional features as mentioned above.
If you have any comments, questions, or suggestions, then please send them to the Yahoo Mailing List for CRTS. I have all the calander events and track of the whole software at this group, like when what feature is going to be addes and all that noise data.
The software is available for download:
The software also can be downloaded from the sourceforge web site below
Customer Request Tracking System has been running successfully on some major business websites related to customer support and has been stabilized in its 1.2 version of the software. I am thinking of adding other features and release another product stream with major features as listed below:
Software that can be used to help you search all your requests is being planned to be created as Add On software to the CRTS software: